Frequently Asked Questions

Because of the overwhelming demand, we try to ship your order within 3-5 business days.  We are doing our best to keep up with orders, so please be patient.  And remember, the mail will take another 3-4 days for your product to arrive after we ship your order.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at sales@FreezeDriedSweets.net just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting you in case the order confirmation has been diverted there. 

We cannot cancel an order 72hrs after you purchased. If you contact us right away after ordering or before 72hrs have passed, via sales@FreezeDriedSweets.net we should be able to cancel your order. Please note when canceling an order you will be subjected to our cancellation and restocking fee. If 72hr has passed, or if we have begun processing your order or already scheduled a pick up for your purchase, then we, unfortunately, cannot cancel. There are no returns on candy items due to health and safety concerns. 

Thank you for understanding.  

Sadly, we’re unable to modify your order once we’ve shipped it. If you need to order a greater quantity or an additional product, please place a new order online or contact us via our contact form in the bottom right-hand corner of your screen. If we have not shipped your order yet you can add to it or modify it by placing a second order (we will refund any extra shipping costs) or we may send you an invoice for your additional products if you prefer. 

 It depends on your location! 

Once shipped orders will arrive within 2-6 business days.

If you are in Canada, you can expect your order to take 4-6 business days depending on the time of year/holidays.

You will receive a tracking number once your package has shipped. We make no guarantees and will accept no liability for a longer shipping time. 
If you are international to us we will provide you with a tracking number once shipped so that you can keep an eye on when it should be arriving. Typically it can take up to 10 business days to arrive once shipped.

We take 2-3 business days to process orders (give or take - this is an estimated timeframe) since we have a high demand for our candy. We ship every business day and have USPS and CANADA POST shipping trucks arriving to pick up orders daily. We make no guarantees and will accept no liability for longer processing or shipping timeframes, especially in high-demand times. 

 We will not and cannot accept any responsibility for changes to products' shape, textures, forms, etc. that can be expected to happen to food or drink during shipment. This includes the melting of chocolates and candies being shipped to warmer locations - as we do not control the weather. 

This also includes the crushing/breakage that may occur with shipping freeze-dried sweets. Freeze-dried is known for its more fragile nature and this means it can break in shipment. We will not, under any circumstances, issue a refund or replacement for damage that can be expected to occur to food and freeze-dried items during shipment that doesn't affect the customer's ability to consume and enjoy the product as intended (for its taste). If your items have broken during shipment, we promise they will still taste just as good as they did before shipment when they weren't broken. 

Do keep this in mind when ordering.